Some days ago we were spoken about IT certifications, and we were talking about HP ATA program.

Now is time to know more about the HP ATA program.

Today we are going to speak about: Connected Devices Certification (the course details are):

1.- Explain and recognize industry-standard client technologies and their implications on customer needs

1.1 Describe and recognize common desktop virtualization technologies and products

1.2 Describe and recognize mobile computing technologies and their implications on customer needs

1.3 Describe and recognize traditional PC technologies and their implications on customer needs

1.4 Describe and recognize thin client technology and solutions

1.5 Describe and recognize cloud technology as it relates to client solutions

2. Plan and design client solutions for SMB customers

2.1 Consult with an SMB customer to assess their business and technical needs and create a plan for a client solution

2.2 Design a client solution to meet the customer needs identified in the planning stage

3. Install, configure, and upgrade client solutions for SMB customers

3.1 Create pre-installation checklist

3.2 Set up a new PC (hardware)

3.3 Install the OS (operating system)

3.4 Set up a new mobile device

3.5 Set up a thin client

3.6 Configure management tools and resources

3.7 Conduct user training, handoff, and performance tuning

4. Troubleshoot and perform repair/ replacement procedures for client solutions for SMB customers

4.1 Troubleshoot common client issues using the HP 6-step troubleshooting methodology

4.2 Describe how to best use support resources

5. Perform

5.1 Perform change management and version control

5.2 Perform backups

5.3 Perform administrative and maintenance tasks

Tomorrow we will speak about other programs.

If you want further information, feel free to contact me.

Regards,

Luis.